
Satisfaction

Why do you need a game plan for your washrooms?
A recent study shows 71% of tenants think an office washroom says a lot about the building manager.1 In addition, 60% say an unhygienic washroom lowers their opinion of the facility and indicates that management doesn’t care.2 What would tenants say about your washrooms?
Watch this brief video to learn exactly how washrooms impact tenant acquisition and retention. The facts may surprise you.
Washrooms are your opportunities to impress. That’s why we created C.H.E.S.S.*
The typical office worker visits the washroom 3 to 4 times per day – for an average facility, that equals more than 1.1 million annual opportunities to impress tenants.1
The C.H.E.S.S.* Program enables building managers to provide an exceptional tenant experience by focusing on simple changes in five key pillars:

With our C.H.E.S.S.* Program, you can:
- Easily assess the state of your washrooms
- Quickly identify specific areas for improvement
- Get market trends and insights on key drivers impacting commercial washrooms
- Access global best practices to improve your tenant experience
With our program tools, products and resources, you can put together a winning strategy to make the washroom the point of difference for your building.

Ready to see how your washrooms measure up?
Take a few minutes to answer the questions in our C.H.E.S.S.* test and see how your washrooms stack up against competitors. It’s your move.
- 1 Kimberly-Clark Omnibus Research Topline Report, 2015.
- 2 Survey Finds Increasing Washroom Dissatisfaction, Bradley, 2013

With our C.H.E.S.S.* Program, you can:
- Easily assess the state of your washrooms
- Quickly identify specific areas for improvement
- Get market trends and insights on key drivers impacting commercial washrooms
- Access global best practices to improve your tenant experience
With our program tools, products and resources, you can put together a winning strategy to make the washroom the point of difference for your building.


Make "Clean Washrooms" Your Winning Strategy


Creating a Healthier, More Hygienic Building
Here are some questions that Building Managers should be asking: "Are there personal hygiene products available in and outside of the washroom?"; "Are floors and/or sinks being disinfected properly?"; "Is there signage in and around the washroom related to hygiene?"
Kimberly-Clark Professional* has undertaken rigorous, unbiased and independent testing, and evaluated how germs proliferate, where they gather, and what their effect is on the workplace and the economy.

Case Study
Workplaces*
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The Building Manager's Balancing Act: The Need to Do More with Less
• Improve tenant employee productivity
• Reduce cleaning labor time per job
• Reduce waste (product & labor)

Case Study
is King.
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Sustainability in Office Washrooms
Sustainability in the Washroom
Enrich the Earth.
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C.H.E.S.S.* Resources

The dirty secret CBS Chicago discovered when investigating hand dryers may surprise you. Watch Video
Announcing the new C.H.E.S.S.* Program that helps building managers boost tenant satisfaction by enhancing the washroom experience. Read Press Release
Kimberly-Clark Professional* introduces Scott® Essential*: the First Scott® Branded Towel Dispenser System. Read Press Release
Kimberly-Clark Professional* Offers Industry's First Comprehensive Lifetime Warranty for Product Dispensers. Read Press Release
The C.H.E.S.S.* Program by Kimberly-Clark Professional*

GET STARTED

Once you receive your C.H.E.S.S.* test score, how will you begin the journey to your building’s winning washroom strategy?
Could a simple switch in bath tissue to a sustainable alternative do the trick? Or, how about strategically placing facial tissue from brands people know and trust like Kleenex®? You could also try hand towels with Absorbency Pockets* so that your tenants will use less — an easy way to increase efficiency and save you money!
The combination of solutions starting in your washrooms is limitless, but your time, resources and budget isn’t. Our C.H.E.S.S.* Program can help.
The C.H.E.S.S.* Program
With the C.H.E.S.S.* Program, you’ll get access to effective comprehensive solutions that will help move your washrooms to a winning position — the goal of improving tenant satisfaction, enhancing sustainability and optimizing resources.
Our exclusive program includes:
- A consultation with a Kimberly-Clark Professional* Program Specialist who will identify opportunities to maximize efficiencies and recommend the right program and product mix specific to your facility
- Market trends and insights on what’s happening in the commercial real estate space that is driving impacts on the washroom
- Access to global best practices in the form of infographics, videos, case studies and articles
- Trials and demonstrations of our innovative product solutions from Kleenex® and Scott® Brands
- Easy measurement tools to assess the satisfaction of your washrooms with precision
…and more!
To learn more or get started, call us at 011-4565700 or complete the form and a program specialist will contact you.