-
C.H.E.S.S.*
Why do you need a game plan for your washrooms?
A recent study shows 71% of tenants think an office washroom says a lot about the building manager.1 In addition, 60% say an unhygienic washroom lowers their opinion of the facility and indicates that management doesn’t care.2 What would tenants say about your washrooms?
Watch this brief video to learn exactly how washrooms impact tenant acquisition and retention. The facts may surprise you.
Washrooms are your opportunities to impress. That’s why we created C.H.E.S.S.*
The typical office worker visits the washroom 3 to 4 times per day – for an average facility, that equals more than 1.1 million annual opportunities to impress tenants.1
The C.H.E.S.S.* Program enables building managers to provide an exceptional tenant experience by focusing on simple changes in five key pillars:
Cleanliness
Hygiene
Efficiency
Sustainability
Satisfaction
CleanlinessHygieneEfficiencySustainabilitySatisfaction
With our C.H.E.S.S.* Program, you can:
- Easily assess the state of your washrooms
- Quickly identify specific areas for improvement
- Get market trends and insights on key drivers impacting commercial washrooms
- Access global best practices to improve your tenant experience
With our program tools, products and resources, you can put together a winning strategy to make the washroom the point of difference for your building.
Ready to see how your washrooms measure up?
Take a few minutes to answer the questions in our C.H.E.S.S.* test and see how your washrooms stack up against competitors. It’s your move.
- 1 Kimberly-Clark Omnibus Research Topline Report, 2015.
- 2 Survey Finds Increasing Washroom Dissatisfaction, Bradley, 2013
With our C.H.E.S.S.* Program, you can:
- Easily assess the state of your washrooms
- Quickly identify specific areas for improvement
- Get market trends and insights on key drivers impacting commercial washrooms
- Access global best practices to improve your tenant experience
With our program tools, products and resources, you can put together a winning strategy to make the washroom the point of difference for your building.
-
Cleanliness
Make "Clean Washrooms" Your Winning Strategy
Let’s be honest, first impressions count. In fact they count a lot. Your tenant’s impression of your washroom’s cleanliness is affected by anything from odor, to toilet blockages, and the level of cleanliness is a direct reflection on the building’s management.What defines a clean washroom? As a Building Manager, you should be confident that your washrooms are sanitary, organized, and looking and smelling good at all times.The typical office worker visits the washroom three to four times per day.1 For an average-size facility, that equals more than 1.1 million annual opportunities to either impress tenants or open the door for complaints.1 Since tenant complaints that stem from the washroom rank among the top three in a large office building,1 it pays to know why such a small area can be so troublesome.Our Kimberly-Clark Professional* C.H.E.S.S.* Program Specialists are ready to help you identify potential obstacles to a clean washroom. Book a Consultation with us today.1Kimberly-Clark Omnibus Research Topline Report, 2015.
Resources -
Hygiene
Creating a Healthier, More Hygienic Building
Building Managers can keep bringing value to their tenants on a meaningful level with amenities that span beyond the washroom and into common areas and personal office spaces.
Hygiene is an issue most likely to impact customer satisfaction and complaints. We know that this is a topic that not only impacts overall efficiencies, costs and labor but also has a profound effect on employee productivity and on their overall experience in the building. It literally touches every issue that is important to managers, cleaners and occupants alike.
Here are some questions that Building Managers should be asking: "Are there personal hygiene products available in and outside of the washroom?"; "Are floors and/or sinks being disinfected properly?"; "Is there signage in and around the washroom related to hygiene?"
Kimberly-Clark Professional* has undertaken rigorous, unbiased and independent testing, and evaluated how germs proliferate, where they gather, and what their effect is on the workplace and the economy.
Case Study
Promoting Exceptional
Workplaces*Learn how we can help you achieve results like these.
Book a Consultation with us.Resources -
Efficiency
The Building Manager's Balancing Act: The Need to Do More with Less
There are several ways to drive efficiency and it’s critical to push the envelope daily on each one in order to improve your bottom line. These are just a few:• Optimizing cleaning staff operational time
• Improve tenant employee productivity
• Reduce cleaning labor time per job
• Reduce waste (product & labor)Many forms of waste are obvious, but others are not so easy to see without looking in unexpected places for them. Our team has been trained to identify opportunities to maximize efficiencies, helping create healthier, safer and more productive work environments.
Case Study
See Why Efficiency
is King.Have efficiency goals? We can help.
Book a Consultation with us today.Resources -
Sustainability
Sustainability in Office Washrooms
Building Managers of large buildings will very likely have sustainability as a top priority and many may be considering pursuing a green building certification. In fact, there is a lot to consider as a Building Manager when developing your building’s sustainable strategy.At Kimberly-Clark Professional*, we understand that sustainability in and out of the washroom will always be one of the key ways to attract and retain the best tenants. While stricter government regulation may ultimately make green buildings the de facto standard for new and renovated buildings in the future, customer demand is the primary reason why green buildings are becoming mainstream in today’s Class A commercial real estate market.Our commitment to making your business more sustainable starts with the products we make. That’s why we continually work to reduce the environmental impact of our products at all stages of the lifecycle — from raw materials through ultimate disposal. Through the newly launched C.H.E.S.S.* Program by Kimberly-Clark Professional*, not only do we hope to drive an even stronger emphasis on the importance of running sustainable, greener washrooms, we also aim to show you opportunities that can help you achieve your own sustainability goals.Sustainability in the Washroom
Throw in the Towel,
Enrich the Earth.Have Sustainability goals? We can help.
Book a Consultation with us today.Resources -
Satisfaction
Office Tenant Satisfaction
To a tenant (and to all of us really), the washroom is often more than a place to take care of physical necessities. It can represent a brief getaway – somewhere we can relax, refresh and clear our thoughts. We need to know that we're heading to a clean, hygienic, comfortable and even inviting place to take that much-needed break.
By applying principles of psychology and anthropology to the washroom, we've learned how important it is to give visitors a sense of control. They need to feel that everything is in place, as it should be – that everything is okay.
Sixty percent of tenants say an unhygienic washroom lowers their opinion of the facility and indicates that management doesn’t care.1 Just what exactly do your customers think of the washrooms in your building? With it costing about $1.5 million to replace a tenant after losing one, it’s important to find out how a pristine washroom can get you greater client satisfaction and potentially increase revenue opportunities.†1Kimberly-Clark Omnibus Research Topline Report, 2015.†According to Jones Lang LaSalle’s white paper, “The Economic Cost of Losing a Tenant.” Based on a hypothetical scenario using real market conditions in Chicago’s Central Business District.In buildings that use Kimberly-Clark Professional* washroom products, tenant satisfaction with washroom appearance and with washroom cleaning scored higher than the Kingsley Index across seven major U.S. cities.Case Study
Tenant Satisfaction
in Southern California.Do you want to improve your tenants' experience? We can help.
Book a Consultation with us today.Resources -
Resources
C.H.E.S.S.* Resources
In The News
The dirty secret CBS Chicago discovered when investigating hand dryers may surprise you. Watch Video
Announcing the new C.H.E.S.S.* Program that helps building managers boost tenant satisfaction by enhancing the washroom experience. Read Press Release
Kimberly-Clark Professional* introduces Scott® Essential*: the First Scott® Branded Towel Dispenser System. Read Press Release
Kimberly-Clark Professional* Offers Industry's First Comprehensive Lifetime Warranty for Product Dispensers. Read Press ReleaseThe C.H.E.S.S.* Program by Kimberly-Clark Professional*
Being a Building Manager is a tough and sometimes thankless job. There are so many tasks to juggle on a daily basis, and emergencies that need your urgent attention often come up out of the blue. It's your job to ensure that your building runs like a well-oiled machine, no matter what. One of the best indications that you're doing a good job is when your tenant doesn't have any complaints...CLEANLINESS
Believe it or not, your restrooms can make or break the relationship with your tenants. And, because tenants are your top priority, that makes restrooms one of the most important aspects of your building. Unfortunately restrooms are among the top three generators of tenant complaints. In fact, one U.S. building tenant states, "I tend to judge the office building by how well kept the bathrooms are during the course of a day...HYGIENE
As a Building Manager, tenants are your best assets so it only makes sense to take good care of them. One way to ensure tenant satisfaction is to provide smarter, more sustainable office hand hygiene. While air dryers can eventually get your hands dry, they may not be the most hygienic. Find out how using a paper towel is a hygienic, sustainable and cost-effective way to practice safe hand drying, leading to happier tenants...EFFICIENCY
The life of a Building Manager is anything but relaxing. In the midst of managing everything from HVAC issues to tenant requests, washroom complaints can become a daily pain. "I have trouble keeping my team motivated because they suffer from depression," admits the Building Manager of a Brazilian banking organization. "Everybody brings problems to us, not solutions...SUSTAINABILITY
Building Managers of large buildings will very likely have sustainability as a top priority and many may be considering green building certification. In fact, there is a lot to consider as a Building Manager when developing your building's sustainable strategies. At Kimberly-Clark Professional*, we understand that Sustainability in and out of the washroom will always be one of the key ways to attract and retain the best tenants...SATISFACTION
Building Managers have one main focus: satisfied tenants. Inadequate washroom conditions are one of the top 3 tenant complaints; so keeping them clean and well stocked is key to keeping your building's occupancy rate on the rise. In fact, some leading Building Managers use their restrooms as a competitive edge that enhances the image of their building, helps retain current tenants and attracts new ones....
Facility and property managers know their restrooms are important. But it may surprise you to know that office workers look at the washroom with an even more critical eye than you do..... -
Get Started
GET STARTED
Make Your Move With the Kimberly-Clark Professional* C.H.E.S.S.* ProgramOnce you receive your C.H.E.S.S.* test score, how will you begin the journey to your building’s winning washroom strategy?
Could a simple switch in bath tissue to a sustainable alternative do the trick? Or, how about strategically placing facial tissue from brands people know and trust like Kleenex®? You could also try hand towels with Absorbency Pockets* so that your tenants will use less — an easy way to increase efficiency and save you money!
The combination of solutions starting in your washrooms is limitless, but your time, resources and budget isn’t. Our C.H.E.S.S.* Program can help.
The C.H.E.S.S.* Program
With the C.H.E.S.S.* Program, you’ll get access to effective comprehensive solutions that will help move your washrooms to a winning position — the goal of improving tenant satisfaction, enhancing sustainability and optimizing resources.
Our exclusive program includes:
- A consultation with a Kimberly-Clark Professional* Program Specialist who will identify opportunities to maximize efficiencies and recommend the right program and product mix specific to your facility
- Market trends and insights on what’s happening in the commercial real estate space that is driving impacts on the washroom
- Access to global best practices in the form of infographics, videos, case studies and articles
- Trials and demonstrations of our innovative product solutions from Kleenex® and Scott® Brands
- Easy measurement tools to assess the satisfaction of your washrooms with precision
…and more!
To learn more or get started, call us at 011-4565700 or complete the form and a program specialist will contact you.
Make "Clean Washrooms" Your Winning Strategy
Let’s be honest, first impressions count. In fact they count a lot. Your tenant’s impression of your washroom’s cleanliness is affected by anything from odor, to toilet blockages, and the level of cleanliness is a direct reflection on the building’s management.
What defines a clean washroom? As a Building Manager, you should be confident that your washrooms are sanitary, organized, and looking and smelling good at all times.
The typical office worker visits the washroom three to four times per day.1 For an average-size facility, that equals more than 1.1 million annual opportunities to either impress tenants or open the door for complaints.1 Since tenant complaints that stem from the washroom rank among the top three in a large office building,1 it pays to know why such a small area can be so troublesome.
Our Kimberly-Clark Professional* C.H.E.S.S.* Program Specialists are ready to help you identify potential obstacles to a clean washroom. Book a Consultation with us today.
1Kimberly-Clark Omnibus Research Topline Report, 2015.
Resources
Creating a Healthier, More Hygienic Building
Building Managers can keep bringing value to their tenants on a meaningful level with amenities that span beyond the washroom and into common areas and personal office spaces.
Hygiene is an issue most likely to impact customer satisfaction and complaints. We know that this is a topic that not only impacts overall efficiencies, costs and labor but also has a profound effect on employee productivity and on their overall experience in the building. It literally touches every issue that is important to managers, cleaners and occupants alike.
Here are some questions that Building Managers should be asking: "Are there personal hygiene products available in and outside of the washroom?"; "Are floors and/or sinks being disinfected properly?"; "Is there signage in and around the washroom related to hygiene?"
Kimberly-Clark Professional* has undertaken rigorous, unbiased and independent testing, and evaluated how germs proliferate, where they gather, and what their effect is on the workplace and the economy.
Case Study
Promoting Exceptional
Workplaces*
Workplaces*
Learn how we can help you achieve results like these.
Book a Consultation with us.
Book a Consultation with us.
Resources
The Building Manager's Balancing Act: The Need to Do More with Less
There are several ways to drive efficiency and it’s critical to push the envelope daily on each one in order to improve your bottom line. These are just a few:
• Optimizing cleaning staff operational time• Improve tenant employee productivity
• Reduce cleaning labor time per job
• Reduce waste (product & labor)
Many forms of waste are obvious, but others are not so easy to see without looking in unexpected places for them. Our team has been trained to identify opportunities to maximize efficiencies, helping create healthier, safer and more productive work environments.
Case Study
See Why Efficiency
is King.
is King.
Have efficiency goals? We can help.
Book a Consultation with us today.
Book a Consultation with us today.
Resources
Sustainability in Office Washrooms
Building Managers of large buildings will very likely have sustainability as a top priority and many may be considering pursuing a green building certification. In fact, there is a lot to consider as a Building Manager when developing your building’s sustainable strategy.
At Kimberly-Clark Professional*, we understand that sustainability in and out of the washroom will always be one of the key ways to attract and retain the best tenants. While stricter government regulation may ultimately make green buildings the de facto standard for new and renovated buildings in the future, customer demand is the primary reason why green buildings are becoming mainstream in today’s Class A commercial real estate market.
Our commitment to making your business more sustainable starts with the products we make. That’s why we continually work to reduce the environmental impact of our products at all stages of the lifecycle — from raw materials through ultimate disposal.
Through the newly launched C.H.E.S.S.* Program by Kimberly-Clark Professional*, not only do we hope to drive an even stronger emphasis on the importance of running sustainable, greener washrooms, we also aim to show you opportunities that can help you achieve your own sustainability goals. Sustainability in the Washroom
Throw in the Towel,
Enrich the Earth.
Enrich the Earth.
Have Sustainability goals? We can help.
Book a Consultation with us today.
Book a Consultation with us today.
Resources
Office Tenant Satisfaction
To a tenant (and to all of us really), the washroom is often more than a place to take care of physical necessities. It can represent a brief getaway – somewhere we can relax, refresh and clear our thoughts. We need to know that we're heading to a clean, hygienic, comfortable and even inviting place to take that much-needed break.
By applying principles of psychology and anthropology to the washroom, we've learned how important it is to give visitors a sense of control. They need to feel that everything is in place, as it should be – that everything is okay.
Sixty percent of tenants say an unhygienic washroom lowers their opinion of the facility and indicates that management doesn’t care.1 Just what exactly do your customers think of the washrooms in your building? With it costing about $1.5 million to replace a tenant after losing one, it’s important to find out how a pristine washroom can get you greater client satisfaction and potentially increase revenue opportunities.†
By applying principles of psychology and anthropology to the washroom, we've learned how important it is to give visitors a sense of control. They need to feel that everything is in place, as it should be – that everything is okay.
Sixty percent of tenants say an unhygienic washroom lowers their opinion of the facility and indicates that management doesn’t care.1 Just what exactly do your customers think of the washrooms in your building? With it costing about $1.5 million to replace a tenant after losing one, it’s important to find out how a pristine washroom can get you greater client satisfaction and potentially increase revenue opportunities.†
1Kimberly-Clark Omnibus Research Topline Report, 2015.
†According to Jones Lang LaSalle’s white paper, “The Economic Cost of Losing a Tenant.” Based on a hypothetical scenario using real market conditions in Chicago’s Central Business District.
In buildings that use Kimberly-Clark Professional* washroom products, tenant satisfaction with washroom appearance and with washroom cleaning scored higher than the Kingsley Index across seven major U.S. cities.
Case Study
Tenant Satisfaction
in Southern California.
in Southern California.
Do you want to improve your tenants' experience? We can help.
Book a Consultation with us today.
Book a Consultation with us today.
Resources
C.H.E.S.S.* Resources
In The News
The dirty secret CBS Chicago discovered when investigating hand dryers may surprise you. Watch Video
Announcing the new C.H.E.S.S.* Program that helps building managers boost tenant satisfaction by enhancing the washroom experience. Read Press Release
Kimberly-Clark Professional* introduces Scott® Essential*: the First Scott® Branded Towel Dispenser System. Read Press Release
Kimberly-Clark Professional* Offers Industry's First Comprehensive Lifetime Warranty for Product Dispensers. Read Press Release
The dirty secret CBS Chicago discovered when investigating hand dryers may surprise you. Watch Video
Announcing the new C.H.E.S.S.* Program that helps building managers boost tenant satisfaction by enhancing the washroom experience. Read Press Release
Kimberly-Clark Professional* introduces Scott® Essential*: the First Scott® Branded Towel Dispenser System. Read Press Release
Kimberly-Clark Professional* Offers Industry's First Comprehensive Lifetime Warranty for Product Dispensers. Read Press Release
The C.H.E.S.S.* Program by Kimberly-Clark Professional*
Being a Building Manager is a tough and sometimes thankless job. There are so many tasks to juggle on a daily basis, and emergencies that need your urgent attention often come up out of the blue. It's your job to ensure that your building runs like a well-oiled machine, no matter what. One of the best indications that you're doing a good job is when your tenant doesn't have any complaints...
CLEANLINESS
Believe it or not, your restrooms can make or break the relationship with your tenants. And, because tenants are your top priority, that makes restrooms one of the most important aspects of your building. Unfortunately restrooms are among the top three generators of tenant complaints. In fact, one U.S. building tenant states, "I tend to judge the office building by how well kept the bathrooms are during the course of a day...
HYGIENE
As a Building Manager, tenants are your best assets so it only makes sense to take good care of them. One way to ensure tenant satisfaction is to provide smarter, more sustainable office hand hygiene. While air dryers can eventually get your hands dry, they may not be the most hygienic. Find out how using a paper towel is a hygienic, sustainable and cost-effective way to practice safe hand drying, leading to happier tenants...
EFFICIENCY
The life of a Building Manager is anything but relaxing. In the midst of managing everything from HVAC issues to tenant requests, washroom complaints can become a daily pain. "I have trouble keeping my team motivated because they suffer from depression," admits the Building Manager of a Brazilian banking organization. "Everybody brings problems to us, not solutions...
SUSTAINABILITY
Building Managers of large buildings will very likely have sustainability as a top priority and many may be considering green building certification. In fact, there is a lot to consider as a Building Manager when developing your building's sustainable strategies. At Kimberly-Clark Professional*, we understand that Sustainability in and out of the washroom will always be one of the key ways to attract and retain the best tenants...
SATISFACTION
Building Managers have one main focus: satisfied tenants. Inadequate washroom conditions are one of the top 3 tenant complaints; so keeping them clean and well stocked is key to keeping your building's occupancy rate on the rise. In fact, some leading Building Managers use their restrooms as a competitive edge that enhances the image of their building, helps retain current tenants and attracts new ones....
Facility and property managers know their restrooms are important. But it may surprise you to know that office workers look at the washroom with an even more critical eye than you do.....
GET STARTED
Make Your Move With the Kimberly-Clark Professional* C.H.E.S.S.* Program
Once you receive your C.H.E.S.S.* test score, how will you begin the journey to your building’s winning washroom strategy?
Could a simple switch in bath tissue to a sustainable alternative do the trick? Or, how about strategically placing facial tissue from brands people know and trust like Kleenex®? You could also try hand towels with Absorbency Pockets* so that your tenants will use less — an easy way to increase efficiency and save you money!
The combination of solutions starting in your washrooms is limitless, but your time, resources and budget isn’t. Our C.H.E.S.S.* Program can help.
The C.H.E.S.S.* Program
With the C.H.E.S.S.* Program, you’ll get access to effective comprehensive solutions that will help move your washrooms to a winning position — the goal of improving tenant satisfaction, enhancing sustainability and optimizing resources.
Our exclusive program includes:
- A consultation with a Kimberly-Clark Professional* Program Specialist who will identify opportunities to maximize efficiencies and recommend the right program and product mix specific to your facility
- Market trends and insights on what’s happening in the commercial real estate space that is driving impacts on the washroom
- Access to global best practices in the form of infographics, videos, case studies and articles
- Trials and demonstrations of our innovative product solutions from Kleenex® and Scott® Brands
- Easy measurement tools to assess the satisfaction of your washrooms with precision
…and more!
To learn more or get started, call us at 011-4565700 or complete the form and a program specialist will contact you.
